Our Service Promise

We place our clients at the heart of everything we do

As a trusted, financial services partner to over 9,000 businesses worldwide, we’re committed to providing excellent customer service to all of our clients, whenever you deal with us.

We are a member of UK Finance and adhere to its Code of Conduct, and Our Service Promise provides a clear benchmark of what you can expect from us.

Download our Service Promise
Office Individual 17

Should you have any questions or need to speak with us, please contact your local relationship contact in the first instance.

Our dedicated teams aim to support you at all times, getting to know your business so that we understand the challenges and opportunities you encounter. If, for any reason, we fall short of this, let us know and we’ll do whatever we can to put it right. We appreciate feedback on all aspects of our service and you can contact us through Your Feedback.

General Terms and Conditions

We believe clarity and transparency help to build relationships and trust. You can find a copy of our General Terms and Conditions using one of the links below or the link in your Factoring Agreement. If you have any further questions relating to this please contact you Relationship Team who will be able to support you.

General Terms and Conditions, Recourse

General Terms and Conditions, Non-Recourse